Jumia Recruitment 2017/ How To Apply

Jumia Recruitment 2017

About The Company

Jumia is the leading internet group in Africa, currently empowered by more than 3,000 employees. Jumia Group was founded in 2012 and since then has expanded its presence over Africa in more than 20 countries, creating a sustainable ecosystem of digital services and infrastructures through online and mobile marketplaces and classifieds. Jumia Group is led by top talented leaders offering a great mix of local and international talents and is backed by global investors, namely MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. In 2012, Jumia Group embarked on its journey in Africa with a strong belief that internet can improve people’s lives on the continent and a simple mission; Expand your Horizon. Since then, we have been providing different services; namely Jumia, Jumia Market (previously Kaymu), Jumia Travel (previously Jovago), Jumia Food (previously hellofood), Jumia House (previously Lamudi), Jumia Jobs (previously Everjobs), Jumia Car (previously Carmudi), Jumia Deals (previously Vendito) and Jumia Services (previously AIG Express). Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment, thus enabling innovative businesses to flourish and this is where Jumia steps in. Observing the challenges that people face every day (poor infrastructures, limited choice, limited information, expensive products and services), we at Jumia saw a huge opportunity to leverage the internet and use it to connect people and provide them with a solution to their daily needs.:

Location: Lagos

Job Nature:

  • The Program Lead, Product Quality plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and safe products that exceed their expectations.
  • You’ll be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.

Major Duties

  • Ensure QC agents are not passing packages that customers have returned or rejected.
  • End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
  • Analyse data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations
  • Evaluate the acceptability of product quality testing and deciding next steps
  • Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)
  • Set direction for our support strategy through building cross functional relationships both internally and externally
  • Leverage findings from targeted analysis to contribute to the Continuous Improvement process
  • Act as the technical and functional product expert to assigned business categories
  • Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers


  • Minimum of 5 years’ experience in quality inspections and quality management
  • Experience in a customer facing quality role
  • Experience in directly-related quality assurance/quality control functions, preferably in a manufacturing environment.
  • Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
  • Comfortable working in a dynamic, low-structure, constantly changing atmosphere and prioritizing work appropriately
  • Proficiency in data analysis tools
  • Experience with cross geographical project coordination and management.
  • Ability to work under tight deadlines.

    Interested And Qualified Candidates Should Apply Here


  • Food Production
  • Consumer Goods
  • Retail

Employment Type


Job Functions

  • Consulting
  • Information Technology
  • Sales
  • Note:

    Multiple application will not be entertained. Candidates who attempt to apply multiple times will have their application disqualified. No fee is required for the online application, test or interview. If you want us to update you concerning Jumia form and guides, please use the comment box and your number in the box provided here on the page.

    Don’t forget to share this opportunity with your friends using the share button.

Speak Your Mind



CommentLuv badge